To the uninitiated, QSR stands for Quick-Service Restaurants. While the rest of the world knows these restaurants as Fast Food, the industry itself has set the bar a little higher. They have correctly put the emphasis on Service and the Restaurant itself rather than removing the people and the preparation from the experience and settling for overly generic “food” ready to consume “fast.” While it may be a semantic distinction, for many companies that provide the Service in a QSR, it makes all the difference in the world.
One company that takes the Service aspect of QSR very seriously is Henny Penny. From creating the first commercial pressure fryer in 1957 to today, their focus on innovation and service in the QSR industry has set them apart and led to huge sales growth and market expansion around the world. In fact, one of the most amazing things about the company is that they claim to have never laid off a manufacturing job in their existence. Their commitment to service is that strong.
After learning a bit about all of their products, we at 2 Red Chairs became two things: extremely hungry and instantly engaged. The hunger comes from the delicious (and mostly) fried menu items that restaurants all over the world make using Henny Penny’s products. The engagement comes from their ability to put support personnel on the ground in 24 hours, no matter where the installation or repair call comes from. The passionate philosophy of educating the restaurateurs and staff on the ins and outs of their products ensures that each small business solution they provide really is a solution and not just a set of headaches that can’t be avoided.
We love the idea of being able to react to any situation on the ground and provide a high level of support for each of their products at a moments notice, but that seemed more reactive than much of the other types of innovation going on at Henny Penny. We wondered if it might be possible to remotely monitor all of those products, even if they didn’t have that capability built in at the time of their inception (especially those products that are still going strong after a over decade on the job). Webdyn creates just such a add-on (or integrated) service for remotely monitoring industrial and enterprise-level hardware. We would love to see the idea of Henny Penny being able to predict service outages from all over the world and deploy their support staff even before something breaks down. Either way, their revolution in the QSR industry by focusing on the service component is only just beginning. We look forward to seeing what comes next.